Useful Links and Telephone Numbers

 

TRAIN RUNNING ON TIME AND SERVICE ALTERATIONS 

The latest information on train running is available by phoning TrainTracker™ from National Rail Enquiries on 03457 48 49 50 or by texting TrainTracker™.  Text your station name to 84950

@northernassist is a Twitter account specifically for passengers who require up-to-date information on train times, disruptions, delays and special events.  

Engineering work sometimes affects services, particularly at weekends and bank holidays. 

Please check with National Rail Enquiries before travelling by phoning 03457 48 49 50 or visiting www.northernrailway.co.uk and checking the Service Updates.

If the Line is closed for engineering works then a substitute bus service is provided.

You can follow planned engineering updates to the Mid Cheshire Line on Twitter: @NRtimetable17

 

PUBLIC TRANSPORT INFORMATION - TRAVELINE  

Traveline is a national network of public transport information services. 

It is open from 0800 to 2000 daily. 

For all your local public transport enquiries phone the local Traveline office. 

These are Greater Manchester 0161 228 7811 (open from 0700 Monday-Friday) and Merseyside 0151 236 7676. 

These local offices are staffed by knowledgeable local people who know and understand public transport in their areas. 

The national Traveline number is 0871 200 22 33.  Calls cost 12p plus your company's access charge. 

 

NATIONAL RAIL ENQUIRIES

Telephone:
Textphone
Website:

03457 48 49 50
0345 60 50 600
www.nationalrail.co.uk


CUSTOMERS WITH DISABILITIES

Northern aims to make its services available to all, including people with disabilities or restricted mobility. 

It has a Disabled People’s Protection Policy (DPPP) that sets out the services available to disabled customers.

You can view it on Northern’s  website or request a copy from its Customer Relations team. 

To book assistance:

Telephone:

0800 200 60 60 (24 hour Freephone)

Email:

enquiries@northernrailway.co.uk 

To make it easier for you to board the train with wheelchair, pushchair or bike, Northern are adding stickers to the outside of its trains, showing the best doors to use.

Northern cannot accept any type of mobility scooter for travel on its trains, unless it can be folded and carried on board (similar to a piece of luggage), due to their restricted manoeuvrability and stability.

 

NORTHERN CUSTOMER HELPLINE 

Telephone:

0800 200 60 60 (24hr Freephone)

Email:

enquiries@northernrailway.co.uk 

Twitter:

@northernrailorg

LOST PROPERTY 

Telephone:

0800 200 60 60 (24hr Freephone)

Email:

enquiries@northernrailway.co.uk 

Twitter:

@northernassist

 


BRITISH TRANSPORT POLICE 

All non emergency calls:  0800 40 50 40

 

USEFUL PHONE NUMBERS  

Traveline (bus and rail enquiries):
Calls cost 12p plus your company's access charge 

0871 200 22 33
07.00 to 22.00 7 days a week

Greater Manchester (TfGM) Bus, Rail and Metrolink enquiries:

0161 228 7811
07.00 to 20.00 Mon to Fri
08.00 to 20.00 Sat & Sun

Metrolink Customer Services:

0161 205 2000
Mon-Thu 0600-2300
Fri-Sat 0600-0000
Sun 0700-2200

Merseyside Public Transport Enquiry Line:

0151 236 7676
06.45 to 20.15 every day

Northern Customer Services:

0800 200 60 60

Merseyrail:

0151 555 1111
Mon-Fri 0700-1900

Arriva Trains Wales:

03333 211 202
Mon-Sat 0800-2000
Sun 1100-2000

Traveline - National Public Transport Enquiry Line:
Calls cost 12p plus your company's access charge 

0871 200 22 33
07.00 to 21.00 every day

National Rail Enquiries:

03457 48 49 50 

Train Running Information - TrainTracker:

03457 48 49 50

Virgin Trains Ticket Sales:

0345 556 5650
08.00 to 22.00 every day

Crimestoppers number to report crime on the railway:

0800 55 51 11 (freephone)

Network Rail (to report infrastructure faults):

03457 11 41 41 

Transport Focus (complaints appeals):

0300 123 2350

 

USEFUL WEBSITES 

Transport industry

Northern

www.northernrailway.co.uk  everything about Northern services and fares - includes details of forthcoming engineering work under ‘Travel Tools’ and then ‘Engineering Works’.

National rail information
www.nationalrail.co.uk everything about services, fares and facilities on the national rail network - includes a journey planner which shows times and fares and a facility to obtain real time train running information for any station

Transport for Greater Manchester
www.tfgm.com   bus, train and Metrolink information.

Network Rail
www.networkrail.co.uk

 

Easy to use

Rail fares
www.brfares.com – look up fares for any train journey in Britain on the national network – easier to use than National Rail website

Train running 
www.realtimetrains.co.uk – easy to use information across the national rail network – how trains are running now and timetables for the next three months from any station

The Man in Seat 61 
www.seat61.com – easy to use - how to travel comfortably and affordably by train or ferry

 

National organisations

Transport Focus
www.transportfocus.org.uk  - the website of Passenger Focus, the statutory body for rail and bus users

Railfuture 
www.railfuture.org.uk  - the website of Railfuture, the independent, national, voluntary body for rail users

Steam trains  
www.uksteam.info details of steam-hauled special trains on the national network

 

Click below for how to the Take the Train on the Mid Cheshire Line 

 

This information is about the Mid Cheshire Line and its services (which run from Chester to Manchester via Altrincham and Stockport). 
It has been prepared by members of MCRUA (Mid Cheshire Rail Users Association) for the Community Rail Partnership.
There is much more information about Northern’s services on their website www.northernrailway.co.uk  
Timetables for the Line are available at station dispensers, ticket offices and for download from Northern. 
The Mid Cheshire Line leaflet gives details about places to visit along the Line and is available at ticket offices and to download.

Line News & Events

  • MID CHESHIRE LINE MUSIC TRAINS

    The Mid Cheshire Line Music Trains for 2019 have been annouced ....

    Read More

  • MARCH 2019 BUS REPLACEMENTS

    There is engineering work on the Mid Cheshire Line during March 2019 ....

    Read More

  • APRIL BUS REPLACEMENTS

    1st April 2019 - 4th April 2019

    There is engineering work on the Mid Cheshire Line during April 2019 ....

    Read More

  • BEST KEPT STATIONS

    5th February 2019

    Knutsford railway station has won an award at Cheshire Best Kept Stations ....

    Read More

  • BEST KEPT STATIONS

    5th February 2019

    Northwich and Greenbank railway stations have won an award at Cheshire Best Kept Stations ....

    Read More

  • WAYFARER PRICE INCREASE

    2nd January 2019

    As 2nd January 2019, the Manchester Wayfarer ticket increases ....

    Read More

This site has been re-designed using funding from the Designated Community Rail Development Fund - thank you to DfT, Network Rail and the Association of Community Rail Partnerships for their support.

Home | The Partnership | Publications | Legal | Contact Us

We use cookies on our website to help us give you the best experience on our website.